Software Vendor Services

Implementation Partners

The Payroll Implementation Co is 100% software agnostic in the HCM, WFM, Payroll and Payroll Accounting Space. This allows us to partner with Vendors to support in delivery of your projects. Following your proven methodologies, requirements gathering, configuration and implementation we can act as a proven partner to support your pipeline of project deliveries.

Should you be facing increased delivery pipeline, be under-resourced, or just need occasional support we can provide a unique solution to common Vendor delivery challenges. Please reach out for more information.

CLIENT CAPACITY AND CAPABILITY GAP

In our experience client capacity and capability to deliver projects is an increasing challenge for vendors. Clients often require BAU staff to absorb project tasks, bring in underskilled temps, or experience attrition during project critical phases. This results in vendor side stress to competently hit project timelines.

At TPICO we offer a burst support model, on vendor introduced support models to help clients get through this gap and keep projects on track. Are any of your clients experience capacity and capability gaps that are impacting your delivery? Our burst model may be the change that helps you get to Go Live.

SPECIALIST COMPLIANCE ADVISORY

Vendors may sometimes need additional support in interpreting requirements for compliance that result in payroll outcomes. We can provide support in reviewing industry specific requirements, looking at configurations and end to end testing. It provides an external lens, and helps Vendors keep compliant design decisions at an arms-length to their platform, whilst delivering a high level of service to their clients.

process and hypercare SUPPORT

Retention and satisfaction of clients is key to any vendor success, and their reputation. Once a client has hit Go Live the true work begins in ensuring the product within the operations is working optimally with process, adds value and is minimising compliance risk to the Executive.

We offer support with clients who may be struggling post go live with their payrun process, process improvements, and getting the best out of your system. We can add another level of system support to your support model for clients that may need it most.